Last Updated: September 1, 2024
Welcome to Arino Privacy Statement. We aim to provide clear, easy-to-understand information to all visitors, leads, customers, and service recipients. This statement covers how we collect, use, and protect personal data on our websites, platforms, and services.
1. Who We Are
Bird and its affiliates (“we”, “us”, “our”) provide various communication services for businesses, developers, and users. This statement applies to the personal data we collect and process to run our services.
2. What is Personal Data?
Personal data is any information that identifies an individual. We collect and process personal data from:
- Website Visitors: Data from your interactions with our website or through forms.
- Customers: Information from those using our services or interested in doing so.
- End-Users: Data from individuals receiving communications through our services.
3. Why We Collect Personal Data
We collect personal data to:
- Provide and improve our services.
- Ensure secure access and functionality.
- Comply with legal obligations (such as fraud prevention or cooperation with law enforcement).
- Communicate with customers and end-users for business purposes.
- Protect your and our rights and interests.
4. Legal Basis for Processing
We only process personal data when legally allowed to. This could be:
- Consent: When you provide explicit permission (e.g., by ticking a box).
- Contract Performance: To fulfill agreements with you.
- Legal Obligation: To comply with laws.
- Legitimate Interest: For business purposes like marketing and fraud prevention.
5. Types of Personal Data Collected
The data we collect depends on your interaction with us and may include:
- Identifiers: Name, email, phone number, etc.
- Professional Information: Job title, company name, etc.
- Financial Data: Payment and billing information.
- Internet Activity: IP address, browser type, interactions on our site.
- Location Data: Based on service use or routing paths.
6. How We Use Personal Data
We process personal data for various purposes:
- Creating and managing accounts.
- Delivering services securely and effectively.
- Providing customer support.
- Performing analytics to improve our services.
- Fulfilling legal requirements and protecting our services.
7. Sharing Personal Data
We share personal data only when necessary or legally required, such as with:
- Third-party service providers for analytics, cloud hosting, etc.
- Payment service providers (like Stripe) to process transactions.
- Government authorities, if legally obligated.
8. International Data Transfers
As a global service provider, we may transfer data internationally. When transferring data outside the EU, we ensure proper safeguards are in place, such as contracts and impact assessments to protect your data.
9. Data Security
We use advanced security measures to protect personal data. These include encryption, regular security checks, and multi-factor authentication. We also hold certifications like ISO27001 and SOC 2 to ensure our standards.
10. Data Retention
We retain personal data only for as long as necessary, based on legal obligations or business needs. For example:
- Email Services: Retained briefly for delivery, then anonymized.
- Marketing Data: Kept for up to 12 months, unless you withdraw consent.
11. Your Rights
You control your personal data. You can:
- Access, correct, or delete your data.
- Object to or restrict data processing.
- Withdraw consent where applicable.
- Manage cookie preferences on our site.
12. Cookies
We use cookies to enhance website functionality and track usage. You can choose which types of cookies to allow, including:
- Strictly Necessary Cookies: Required for the website to function.
- Performance Cookies: Help us improve the site.
- Marketing Cookies: Used for advertising and tracking.
You can manage cookie preferences through your browser settings.
13. Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect their data. If you believe we have received such data, please contact us.
14. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.
15. Updates to This Statement
We may update this privacy statement at any time. If significant changes are made, we will notify you. By continuing to use our services, you agree to the updated terms.
16. Contact Us
If you have any questions or concerns about this privacy statement, please contact our Data Protection Officer at privacy@arino.digital